Junior Tech Support

Department: Business Technology

At Blizzard Interactive we believe in the power of people. We are always looking for talented employees to join our team to help us grow our business. We are currently recruiting for a Junior Tech Support for our outbound call centre in the Surrey, British Columbia location.

As a Jr. Technical Support you must be able to communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.

Responsibilities:

Creating and managing user login accounts and email accounts
Phone system administration
Computer deployments
Hardware troubleshooting/repair/replacement
Software updates and patching
Various software installations (MS Office, Adobe, Lotus Notes)
Technical documentation
Desk moves and department moves
File permission changes and email group changes
Other duties as required

Qualifications:

To perform well in this role, you must have strong communication skills as well as a moderate knowledge of basic troubleshooting skills.
Six months of experience in a similar role an asset
Technical Diploma or Certificate
Solid MS Office knowledge
Knowledge of PC hardware troubleshooting – printers, laptops, desktops, scanners
Knowledge of software installation and troubleshooting – email applications, photo editors, antivirus
Understanding of networks and network hardware – switches, routers, wireless, TCP/IP
Understanding of PC imaging and corporate rollouts an asset
Phone system knowledge or experience – PBX administration, wiring, VOIP an asset
Knowledge of a Windows based infrastructure – Server 2000 and 2003 an asset
Technical certifications an asset – A+, Network+, MCP, MCSA

To apply, please:
Email: careers@blizzardi.com
Fax: 604-587-6339

About Us:

BLIZZARD INTERACTIVE is a web marketing agency specializing in the online finance industry. We have exclusive relationships with licensed financial lenders that provide short-term credit to the United States, United Kingdom and Australia. We provide our clients with full marketing services from customer acquisition, risk management and customer retention. Our core business involves lead generation through search, affiliates and publishers. We also support our clients by mitigating their risk through our risk management services and expanding their customer portfolio through client communication and e-marketing services. Blizzard Interactive has been serving clients for over 5 years and continues to see steady growth.